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ITIL® 4 Foundation Certification
An ITIL Foundation certification is a stepping stone to a …
What you'll learn
An overview of ITIL 4 guiding principles
Identifying opportunities to implement IT best practices using ITIL 4 framework
ITIL 4 terminology and concepts and use similar language with other IT teams
Service value system
Service value chain activities and how they interconnect with other processes
4 new dimensions of Service Management
Understanding the importance of IT services and business integration
Continual Improvement and its benefits
How to clear your ITIL 4 Foundation exam on the first attempt
