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ITIL 4 Managing Professional Transition Module
As the title implies, the ITIL 4® Managing Professional Transition …
What you'll learn
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Describe the interconnected nature of the service value chain and how this supports value streams
