ITIL 4 Managing Professional Transition Module
As the title implies, the ITIL 4® Managing Professional Transition …
What you'll learn
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Describe the interconnected nature of the service value chain and how this supports value streams
TOGAF® 9 Combined level 1 and level 2
‘The Open Group Architecture Framework’, or ‘TOGAF’, offers a comprehensive, …
What you'll learn
The Architecture Development Method
Adapting TOGAF to the Context
Architecture principles and Requirements
Architecture Vision
Stakeholder Management and Risk Management
Security architecture
Enterprise Integration and Service Oriented Architecture
Enterprise Continuum and architecture repository
Architecture Content framework
Business Architecture Phase
Information system Architecture
Technology Architecture
Transition planning
Building organization capability
Architecture Governance
ITIL® 4 Foundation Certification
An ITIL Foundation certification is a stepping stone to a …
What you'll learn
An overview of ITIL 4 guiding principles
Identifying opportunities to implement IT best practices using ITIL 4 framework
ITIL 4 terminology and concepts and use similar language with other IT teams
Service value system
Service value chain activities and how they interconnect with other processes
4 new dimensions of Service Management
Understanding the importance of IT services and business integration
Continual Improvement and its benefits
How to clear your ITIL 4 Foundation exam on the first attempt