About This Course
An ITIL Foundation certification is a stepping stone to a career in the IT service management industry. Fast track your career with a globally recognized ITIL Foundation certification to propel your career to greater heights. The ITIL 4 Foundation Certification, a designation offered by AXELOS to practitioners who demonstrate their understanding by passing the exam, validates your expertise as an ITSM professional.
Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL® provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4 the latest evolution of the ITIL framework and learn about the ITIL 4 service value system.
This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes and more, you’re in for a completely immersive learning experience. The course prepares you with a thorough understanding to ace the ITIL® 4 Foundation exam in the very first attempt and equips you with the skills to power collaboration within IT and deliver value across the enterprise.
Key Features:
- Flexible Schedule
- Tailor Made Training
- 24 x 7 Expert Support
- Access to the Recorded Sessions
- Course material prepared by SMEs
- Get certified at an affordable price
- 40 Hours Instructor-led Online Training
- Get key resources from Ninjaz Academy
- Expert ITIL® Certified instructors across the globe
- ITIL® sample papers to prepare for your certification exam
Learning Objectives
Requirements
- There are no prerequisites to take up the ITIL 4 Foundation certification exam. However, it is recommended that participants take up ITIL 4 Foundation course from an Accredited Training Provider
- It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory
Target Audience
- IT Managers
- IT Project Managers
- Network Operators
- IT Suppliers
- Help Desk Managers
- Incident Managers
- System Analysts
- System Administrators
- Security Managers
- IT Operations Manager
- Database Administrators
- IT Professionals who are part of ITSM improvement tasks
- Anybody who wants to gain knowledge of the all-new ITIL 4 best practices
- Anybody who is looking to clear their ITIL 4 Foundation certification exam
Curriculum
Course Introduction
Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL 4
Case Study: Axle Car Hire
Exam Details
Service Management: Key Concepts
The Guiding Principles
The Four Dimensions of Service Management
Service Value System
Continual Improvement
Overview of ITIL Practices
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